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Uniqueness

"We believe that our level of commitment in so many areas makes us unique and different
than other HVAC contractors."

A client looking for a new HVAC contractor has a difficult decision to make.

Do I stick with who I have now even though they are not meeting all of my needs?

Or, do I take on the task of selecting a replacement vendor? Because of our commitment to you we feel we are the best contractor to solve your problems in a cost effective manner and to deliver a package of value added services that will benefit you and your organization.

We guarantee your satisfaction. We are totally committed to doing what we say we are going to do, when we say we are going to do it.

Our commitment to our clients:

Since 1977 over 95% of our clients are from referrals.
Our response time on service requests or project estimates is unmatched.
Over 85% of all service calls are completed on the first visit because of our extensive vehicle inventories.
Projects are completed on time and on budget.
We maintain an active database of your account so our dispatcher knows
  - Who the preferred technician is.
- Who the onsite contact person.
- Roof access issues.
- Special account handling requirements.
This database saves you money and dramatically improves the level of service to you.
"2004 Design Build Contractor of the Year" view awards

Our commitment to our Employees:
Our very first employee remained with us for 19.5 years until he moved out of state.
We provide a full range of benefits to our employees and their families.
We provide extensive training opportunities to our employees.
In February 2002 we were selected by The Air Conditioning & Refrigeration News, the most significant trade magazine in our industry, as the Best Contractor to Work for in the Western United States.
  - We believe happy employees do a better job.

Our commitment to our Industry:
Members of our organization belong to:
  - Air Conditioning Contractors Association (ACCA)
- American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE). This organization sets the standards for our industry.
    - Committee membership T.C. 2.4
    - Committee membership GPC-17
- Association of Energy Engineers (AEE)
- American Industrial Hygiene Association (AIHA)
- Refrigeration Service Engineers Society (RSES)
- Radiant Panel Association (RPA)
- International Ground Source Heat Pump Association (IGSHPA)
- We have been qualified as an expert witness in both the HVAC and IAQ industry’s.
 Members of our organization have certifications as:
  - Certified Energy Manager
- Certified Lighting Efficiency Professional
- Cal-EPA Registered Environmental Assessor
- CHEERS Certified HERS Raters
- CA State Community College Teachers Credential for this industry.
- Certified Radiant Designer
- Certified Radiant Installer

Our commitment to Indoor Air Quality:
Our commitment began in 1979 before indoor air quality became an industry buzzword.
We have had a Cal-EPA Registered Environmental Assessor on staff full time since 1990.
We have been qualified as an expert witness in this field.
We actively participate in indoor air quality research:
  - 1992 Co-authored research work statement on Virus Control through Filtration. RP-776
- 1992-94 Chairman, Project Monitoring Subcommittee for RP-776 contract with University of Minnesota.
- 92- present, member of T.C. 2.4 Filtration devices
- 99- present, member of GPC-17, Task- establish standard for air sampling for dust particulates in homes and buildings.

Our commitment to Community:

In 1995 our president founded Outreach Heating & Cooling, Inc. to serve the needs of low income families in southern Alameda County and all of Santa Clara County. Mechanical Air Service has always had a history of doing this type of work; however, forming this new organization greatly expands the ability to serve those in need.

Mechanical Air Service provides free rent, clerical support, accounting, dispatch service, insurance and utilities to Outreach Heating & Cooling.
100% of all program service revenues are used to serve others.
Most services are provided for free
Outreach has no paid employees.
All directors serve as unpaid volunteers.
Since 1995 Outreach's services have benefited over 3500 people.